Refund & Damage Policies

All Sales Final

Due to the bespoke nature of original paintings and limited-edition fine art prints, all sales are final. We do not accept returns or exchanges for change of mind.

Transit Coverage & Damaged Shipments

Every original painting and studio-fulfilled edition is shipped fully insured with declared-value transit coverage and tracking.

In the rare event that an artwork arrives damaged:

  1. Immediate Notification: The recipient must inspect the packaging and contact daniel@redportal.ca within 48 hours of delivery.

  2. Required Documentation: Please provide clear, detailed photographs of the damaged shipping container/crate, the internal packaging, and the affected areas of the artwork itself. All original packaging materials must be retained until the carrier’s inspection is complete.

  3. Resolution:

  • Original Canvases (1-of-1): Because originals are unique, replacements cannot be produced. Once the carrier damage claim is validated, the studio will coordinate professional restoration where feasible or issue a full insurance-backed refund.

  • Limited Edition Giclée Prints — Transit Damage Policy

All limited-edition print sales are final. Because each limited edition is custom-produced, hand-signed, and registered with a Certificate of Authenticity, we do not offer monetary refunds for transit damage.

If a limited edition arrives damaged:

  • Report Within 48 Hours: Notify daniel@redportal.ca within 48 hours of delivery with photographic evidence of the damaged outer packaging and the affected print.

    1. Verification & Cancellation: The damaged print must be securely returned or destroyed with photographic verification so its edition number can be officially canceled and re-entered in the studio registry.

    2. Replacement: A new archival print with the matching edition number will be produced, hand-signed by Esther, re-certified, and shipped at no additional expense to the collector.

  • Open-Edition Prints, Apparel & Studio Goods (POD)

  1. All open-edition fine art prints, art greeting cards, wearable art (hoodies, t-shirts, scarves, etc.) are custom-crafted individually on demand.

  • Production & Transit Defects: If any item arrives damaged, flawed, or misprinted, please contact daniel@redportal.ca within 48 hours of delivery with photos of the issue and packaging. A prompt replacement will be printed and dispatched at no additional charge.

  • Sizing & Exchanges: Because apparel and accessories are manufactured on demand, we cannot accept returns or exchanges for sizing errors or change of mind. Detailed sizing charts with metric and imperial measurements are provided on every apparel listing; please verify your measurements prior to placing an order.